How do I get my invoice?Updated 12 days ago

Once the order has been confirmed, it is unfortunately no longer possible to modify the billing address or the invoice.

For Belgian and French customers, once your order has been dispatched, an email containing your invoice will be sent to you.

For all other customers, you can simply contact our customer service once your order has been shipped, and we will send your invoice to you.

Please note, however, that intra-EU invoicing rules are applicable to cross-border B2B supplies of goods or services between two taxable persons established in different EU Member States.

Under this regime, the reverse-charge mechanism applies, whereby the recipient is liable for the VAT, and the invoice must state the valid intra-EU VAT identification numbers of both parties in accordance with Articles 138 and 196 of the EU VAT Directive (Directive 2006/112/EC).

For orders, outside Belgium and France, processed through our logistical partner Global-E, the transactional structure differs. 

Acting as the Merchant of Record, Global-E is legally considered the seller, and the transaction is classified as a B2C sale between the end customer and Global-E (B2B2C model).

Whether the end customer is a private individual or a business is therefore irrelevant: the transaction is treated as B2C, and Global-E is responsible for collecting and remitting the applicable VAT to the tax authorities.

Consequently, we must apply the VAT rate applicable in the customer’s destination country, and issuing an intra-EU invoice is not possible in this context.