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Baobab Collection

You have fourteen days from the receipt of your order to return your products.Return costs:<ul data-start="243" data-end="346"><li data-start="243" data-end="280">For orders within Europe: free of charge</li><li data-start="281" data-end="346">For international orders (outside Europe): &#x20AC;10</li></ul>Please note: We cannot accept returns for perfume diffusers and perfume refills for orders delivered outside Europe.Return conditions:<ul data-start="473" data-end="677"><li data-start="473" data-end="585">Products must be returned in their original packaging (candle box, shipping carton, and crumpled paper).</li><li data-start="586" data-end="677">Filled diffusers and cosmetic bottles must be returned unopened and unused.</li></ul><hr>How to return: To start the return process, please contact our customer service team at <a data-start="775" data-end="807" rel="noopener">onlinesales@baobabcollection.com</a>. You will receive an email with the complete return procedure, including how to generate your return label.We will also provide instructions for packing your return. Please note that if this procedure is not followed and the item is damaged or broken upon arrival, we reserve the right not to issue a refund.

You have fourteen days from the receipt of your order to return your products. Return costs:. For orders within Europe: free of charge. For international orders (outside Europe): €10. Please note: We cannot accept returns for perfume diffusers and pe

Can I return my order if I'm not satisfied with it? What is the return procedure? copy

Returns

How long do Baobab Collection candles burn?

How to care for and burn your Baobab Collection candle?

How are Baobab Collection candles and diffusers made?

Are Baobab Collection candles refillable?

My candle doesn't burn evenly, what can I do?

The flames on my candle are very small and the wicks seem to be drowning. What can I do about this?

My candle is emitting a lot of black smoke. What can I do about it?

My candle doesn't smell much when I first burn it. What can I do?

My candle has a manufacturing defect or a major problem that prevents it from being used. What should I do?

Scented Candles

How do I use baobab collection perfume diffusers and totems?

How do I use a Baobab Collection fragrance refill?

Home Fragrances

What ingredients are used in Baobab Collection cosmetics?

Body Wellness

Do Baobab Collection lighters come with a warranty?

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Lighters

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Shipping & Handling

Is it possible to return online purchases to a Baobab Collection boutique or retailer?

I've encountered a problem with a Baobab Collection product. The purchase was made in a boutique/on another merchant site or the product was offered to me.

Can I return a product from the United Kingdom or Switzerland?

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Can I return my order if I'm not satisfied with it? What is the return procedure? copyUpdated 6 hours ago