Can I return my order if I'm not satisfied with it? What is the return procedure? copyUpdated 3 months ago

You have fourteen days from the receipt of your order to return your products.

Return costs:

• For orders within Europe: free of charge

• For international orders (outside Europe): €10

Please note: We cannot accept returns for perfume diffusers and perfume refills for orders delivered outside Europe.

Return conditions:

• Products must be returned in their original packaging (candle box, shipping carton, and crumpled paper).

• Filled diffusers and cosmetic bottles must be returned unopened and unused.

How to return:

To initiate a return, please use the appropriate portal:

• For orders placed within the EU, access our EU return portal.

• For orders from outside the EU (including the UK and Switzerland), please use our international return portal

Please note that if this procedure is not followed and the item is damaged or broken upon arrival, we reserve the right not to issue a refund.