Returns

Find answers to all your questions about returns on our page. Learn about our return policy, how to initiate a return, and getting refunds.

Is it possible to return online purchases to a Baobab Collection boutique or retailer?

Purchases made online cannot be returned or exchanged at Baobab Collection retailers.

Can I return my order if I'm not satisfied with it? What is the return procedure?

You have fourteen days from receipt of your order to return your products at our expense. They must be returned in their original packaging (candle box, shipping carton and crumpled paper). Filled diffusers and cosmetic bottles must be returned unope

Is it possible to obtain a refund in the event of damaged goods at the time of delivery?

When your order is delivered, please check with the carrier that the products are in good condition and have not been damaged in transit. However, it is normal for the shipping carton to show signs of wear. If you notice any damage to a product after

Can I return a product from the United Kingdom or Switzerland?

Following customs protocols, please note that returns require a special procedure for the United Kingdom and Switzerland. Returns from Switzerland or the United Kingdom are at the customer's expense and must be made by your own means. We recommend th

I've encountered a problem with a Baobab Collection product. The purchase was made in a boutique/on another merchant site or the product was offered to me.

If you would simply like some advice on how to burn your candle, or would like to solve a problem concerning the use of one of our products, our customer service team will be able to help you by e-mail, [email protected]. If you wish t