Returns
Find answers to all your questions about returns on our page. Learn about our return policy, how to initiate a return, and getting refunds.
Can I return my order during a special offer?
If you received a gift as part of an offer and wish to return your order, please ensure that the gift is included in your return. All items from the offer must be returned together for the return to be processed. If you have any questions or need ass
Can I return my order if I'm not satisfied with it? What is the return procedure? copy
You have fourteen days from the receipt of your order to return your products. Return costs:. For orders within Europe: free of charge. For international orders (outside Europe): €10. Please note: We cannot accept returns for perfume diffusers and pe
Is it possible to obtain a refund in the event of damaged goods at the time of delivery?
When your order is delivered, please check with the carrier that the products are in good condition and have not been damaged in transit. However, it is normal for the shipping carton to show signs of wear. If you notice any damage to a product after
Is it possible to return online purchases to a Baobab Collection boutique or retailer?
Purchases made online cannot be returned or exchanged at Baobab Collection retailers.
I've encountered a problem with a Baobab Collection product. The purchase was made in a boutique/on another merchant site or the product was offered to me.
If you would simply like some advice on how to burn your candle, or would like to solve a problem concerning the use of one of our products, our customer service team will be able to help you by e-mail, [email protected]. If you wish t