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Baobab Collection

Europe: Orders are processed within 24&#x2013;48 hours (working days, excluding public holidays). Once processed, please allow the following delivery times:<ul data-start="490" data-end="820"><li data-start="490" data-end="521">Belgium: 2 working days</li><li data-start="522" data-end="605">France: 2&#x2013;5 working days (north-central France faster, south &amp; Alps slower)</li><li data-start="606" data-end="653">Netherlands &amp; Germany: 2&#x2013;4 working days</li><li data-start="654" data-end="696">Spain &amp; Portugal: 4&#x2013;7 working days</li><li data-start="697" data-end="759">Switzerland &amp; UK: 5&#x2013;8 working days (customs may apply)</li><li data-start="760" data-end="820">Other European countries &amp; islands: 4&#x2013;8 working days</li></ul>Delivery is free for orders over &#x20AC;150 / &#xA3;150 (UK). Delivery costs for smaller orders vary by destination and will be shown at checkout.<hr data-start="969" data-end="972">International (non-European) Deliveries: For other countries worldwide, we work with Global-e to provide reliable international shipping.<ul data-start="1125" data-end="1485"><li data-start="1125" data-end="1215">Please select your country from the flag icon on our homepage to see if we ship there.</li><li data-start="1216" data-end="1418">Shipping costs are calculated automatically at checkout and depend on:<ul data-start="1293" data-end="1418"><li data-start="1293" data-end="1316">Destination country</li><li data-start="1319" data-end="1349">Size/weight of the package</li><li data-start="1352" data-end="1418">Shipping method selected (standard, standard express, express)</li></ul></li><li data-start="1419" data-end="1485">If your country is not listed, we currently do not ship there.</li></ul>

Europe:Orders are processed within 24–48 hours (working days, excluding public holidays). Once processed, please allow the following delivery times:. Belgium: 2 working days. France: 2–5 working days (north-central France faster, south & Alps slower)

What are the delivery costs and times?

Shipping & Handling

How long do Baobab Collection candles burn?

How to care for and burn your Baobab Collection candle?

How are Baobab Collection candles and diffusers made?

Are Baobab Collection candles refillable?

My candle doesn't burn evenly, what can I do?

The flames on my candle are very small and the wicks seem to be drowning. What can I do about this?

My candle is emitting a lot of black smoke. What can I do about it?

My candle doesn't smell much when I first burn it. What can I do?

My candle has a manufacturing defect or a major problem that prevents it from being used. What should I do?

Scented Candles

How do I use baobab collection perfume diffusers and totems?

How do I use a Baobab Collection fragrance refill?

Home Fragrances

What ingredients are used in Baobab Collection cosmetics?

Body Wellness

Do Baobab Collection lighters come with a warranty?

Are there any shipping restrictions for lighters?

Lighters

Our products

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How can I find my nearest Baobab Collection store?

I've encountered a problem with a product from a reseller or an official Baobab Collection boutique.

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Stores & Retailers

How do I buy online?

How can I get information and advice on Baobab Collection products?

Is it possible to have gift-wrapping and a personalized card with my order?

What payment methods do you accept for online orders?

Are transactions on your website secure?

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The product I want to order is out of stock, will it be available again?

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Purchasing online

Are there any shipping restrictions to the United Kingdom?

What delivery options are available?

What happens if the carrier loses the parcel?

How can I track the delivery of my order?

How do I enter my delivery details?

Is it possible to return online purchases to a Baobab Collection boutique or retailer?

I've encountered a problem with a Baobab Collection product. The purchase was made in a boutique/on another merchant site or the product was offered to me.

Can I return a product from the United Kingdom or Switzerland?

Is it possible to obtain a refund in the event of damaged goods at the time of delivery?

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What are the delivery costs and times?Updated 4 hours ago