Reach out to our Customer Service if you didn't find the answer you were looking for.

Our customers services are at your disposal from Monday to Friday from 9am to 5pm.

Baobab Collection

Orders are processed within 24 to 48 hours (working days and excluding public holidays). Once this time has elapsed, please allow between 2 and 8 working days for deliveries throughout Europe.Delivery is free for orders over &#x20AC;150 - &#xA3;150 for the UK.Below is an overview of delivery times (excluding holiday periods):<ul><li>Belgium: 2 working days</li><li>France: between 2 working days (north-central France) and 5 working days (south and Alps)</li><li>Netherlands and Germany: between 2 and 4 working days</li><li>Spain and Portugal: between 4 and 7 working days</li><li>Switzerland and United Kingdom: between 5 and 8 working days (customs procedure)</li><li>Other European countries and islands: between 4 and 8 working days</li></ul>Delivery costs vary according to destination country. You will find the applicable rate when you pay for your order.

Orders are processed within 24 to 48 hours (working days and excluding public holidays). Once this time has elapsed, please allow between 2 and 8 working days for deliveries throughout Europe. Delivery is free for orders over €150 - £150 for the UK.

What are the delivery costs and times?

Shipping & Handling

How long do Baobab Collection candles burn?

How to care for and burn your Baobab Collection candle?

How are Baobab Collection candles and diffusers made?

Are Baobab Collection candles refillable?

My candle doesn't burn evenly, what can I do?

The flames on my candle are very small and the wicks seem to be drowning. What can I do about this?

My candle is emitting a lot of black smoke. What can I do about it?

My candle doesn't smell much when I first burn it. What can I do?

My candle has a manufacturing defect or a major problem that prevents it from being used. What should I do?

Scented Candles

How do I use baobab collection perfume diffusers and totems?

How do I use a Baobab Collection fragrance refill?

Home Fragrances

What ingredients are used in Baobab Collection cosmetics?

Body Wellness

Do Baobab Collection lighters come with a warranty?

Are there any shipping restrictions for lighters?

Lighters

Our products

Create a Baobab Collection account

Login to my account

Manage my delivery addresses

I've forgotten my password

Change my password & personal information

Manage my account

How to receive our newsletter?

How to unsubscribe from our newsletter?

Manage communications

What types of subscriptions do you offer?

How can I change the frequency of delivery?

How do I change the product covered by the subscription?

How can I update my shipping address?

How can I change my payment method?

How can I cancel my subscription?

Manage my subscriptions

My account

How can I find my nearest Baobab Collection store?

I've encountered a problem with a product from a reseller or an official Baobab Collection boutique.

How can I become a reseller?

Stores & Retailers

How do I buy online?

How can I get information and advice on Baobab Collection products?

Is it possible to have gift-wrapping and a personalized card with my order?

What payment methods do you accept for online orders?

Are transactions on your website secure?

How do I get my invoice?

How can I check the status of my order?

How do I use my gift card online?

How do I use my promotional code?

The product I want to order is out of stock, will it be available again?

Can I save products I like?

Can I cancel my order?

Purchasing online

Which countries do you deliver your products to?

Are there any shipping restrictions to the United Kingdom?

What delivery options are available?

How do I enter my delivery details?

How can I track the delivery of my order?

What happens if the carrier loses the parcel?

Can I return my order during the Black Friday offer?

Are returns extended during the Holiday Season?

Is it possible to return online purchases to a Baobab Collection boutique or retailer?

Can I return my order if I'm not satisfied with it? What is the return procedure?

Is it possible to obtain a refund in the event of damaged goods at the time of delivery?

Can I return a product from the United Kingdom or Switzerland?

I've encountered a problem with a Baobab Collection product. The purchase was made in a boutique/on another merchant site or the product was offered to me.

Returns

Are transactions carried out on your website secure?

What is your policy on the disclosure of personal data?

Privacy Policy

What are the delivery costs and times?Updated 7 months ago