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Baobab Collection

<p id="isPasted">If you wish to modify or cancel your order before it is dispatched, please send us an e-mail to the following address:&#xA0;<a href="mailto:onlinesales@baobabcollection.com">onlinesales@baobabcollection.com</a></p><p>In some cases, this request can be confirmed provided the purchase is made within 2 hours of the request. If your order is placed during the holiday season or during a commercial event generating high demand on our customer service department, cancellation may not be taken into account due to extended processing times.</p>

If you wish to modify or cancel your order before it is dispatched, please send us an e-mail to the following address: onlinesales@baobabcollection.com. In some cases, this request can be confirmed provided the purchase is made within 2 hours of the

Can I cancel my order?

Purchasing online

How long do Baobab Collection candles burn?

How to care for and burn your Baobab Collection candle?

How are Baobab Collection candles and diffusers made?

Are Baobab Collection candles refillable?

My candle doesn't burn evenly, what can I do?

The flames on my candle are very small and the wicks seem to be drowning. What can I do about this?

My candle is emitting a lot of black smoke. What can I do about it?

My candle doesn't smell much when I first burn it. What can I do?

My candle has a manufacturing defect or a major problem that prevents it from being used. What should I do?

Scented Candles

How do I use Baobab Collection perfume diffusers and totems?

How do I use a Baobab Collection fragrance refill?

Home Fragrances

What ingredients are used in Baobab Collection cosmetics?

Body Wellness

Do Baobab Collection lighters come with a warranty?

Are there any shipping restrictions for lighters?

Lighters

Our products

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How can I find my nearest Baobab Collection store?

I've encountered a problem with a product from a reseller or an official Baobab Collection boutique.

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Stores & Retailers

How do I buy online?

How can I get information and advice on Baobab Collection products?

Is it possible to have gift-wrapping and a personalized card with my order?

What payment methods do you accept for online orders?

Are transactions on your website secure?

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The product I want to order is out of stock, will it be available again?

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Which countries do you deliver your products to?

Are there any shipping restrictions to the United Kingdom?

What delivery options are available?

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What happens if the carrier loses the parcel?

Shipping & Handling

Can I return my order during the Black Friday offer?

Are returns extended during the Holiday Season?

Is it possible to return online purchases to a Baobab Collection boutique or retailer?

Can I return my order if I'm not satisfied with it? What is the return procedure?

Is it possible to obtain a refund in the event of damaged goods at the time of delivery?

Can I return a product from the United Kingdom or Switzerland?

I've encountered a problem with a Baobab Collection product. The purchase was made in a boutique/on another merchant site or the product was offered to me.

Returns

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Privacy Policy

Can I cancel my order?Updated 7 months ago