Visit our page for everything you need to know about purchasing online, including payment options, order tracking, shipping details, and how to complete your purchase securely.
Select the product you want and click on “Add to cart”. Once you've created your basket, go to the “Basket” section to see a summary and modify it if necessary. Then click on the “Payment” button. If this is your first order, create your customer acc
Our team is at your disposal to advise you on your next purchase. You can contact our customer service department at [email protected] or call us on +32 10 84 01 24. Our customer service is available Monday to Friday, 9am to 5pm. From
As Baobab Collection candles are gifts to give or to treat yourself, you can add elegant gift wrapping and a personalized card to your package. Simply tick these options in your shopping basket.
Payments are secure and can be made by Bancontact, Visa, MasterCard/Maestro, American Express, UnionPay, iDEAL, Klarna. The various payment methods available are indicated when you confirm your payment on our website eu.baobabcollection.com.
Baobab Collection makes a point of respecting its customers and their privacy. To this end, a secure payment system has been set up for each order. Payments are made via an external payment platform - Shopify Payments. What's more, if you gave your c
Once your order has been dispatched, an email containing your invoice will be sent to you.
As soon as your order has been confirmed, you will receive an e-mail with your order number and details of the items ordered. At each stage in the order dispatch process, an e-mail will be sent to you. You will receive a real-time status of your orde
When you buy or receive a gift card, you will receive a code by e-mail. This code is to be used on our website eu.baobabcollection.com and is valid for 6 months. Add the products you want to your basket, then use the code in the promotional code box
The promotional code must be entered at checkout. Any promotional code entered in another section or any other commercial action will not be taken into account. In the event of a problem with your promotional code, please contact our customer service
If an item is temporarily unavailable on our online site, it will appear to be out of stock. In this case, you can ask to be notified by e-mail when the product is available again.
Would you like to keep your favorite products close at hand? Now you can, thanks to our wishlist feature. Each time you click on the heart icon, you'll add this item to your list. To finalize your purchase, click on the item, add it to the shopping
If you wish to modify or cancel your order before it is dispatched, please send us an e-mail to the following address: [email protected]. In some cases, this request can be confirmed provided the purchase is made within 2 hours of the