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Baobab Collection

<p id="isPasted">If you received a gift as part of an offer and wish to return your order, please ensure that the gift is included in your return. All items from the offer must be returned together for the return to be processed. If you have any questions or need assistance, feel free to reach out to our customer service team!</p>

If you received a gift as part of an offer and wish to return your order, please ensure that the gift is included in your return. All items from the offer must be returned together for the return to be processed. If you have any questions or need ass

Can I return my order during a special offer?

Returns

How long do Baobab Collection candles burn?

How to care for and burn your Baobab Collection candle?

How are Baobab Collection candles and diffusers made?

Are Baobab Collection candles refillable?

My candle doesn't burn evenly, what can I do?

The flames on my candle are very small and the wicks seem to be drowning. What can I do about this?

My candle is emitting a lot of black smoke. What can I do about it?

My candle doesn't smell much when I first burn it. What can I do?

My candle has a manufacturing defect or a major problem that prevents it from being used. What should I do?

Scented Candles

How do I use Baobab Collection perfume diffusers and totems?

How do I use a Baobab Collection fragrance refill?

Home Fragrances

What ingredients are used in Baobab Collection cosmetics?

Body Wellness

Do Baobab Collection lighters come with a warranty?

Are there any shipping restrictions for lighters?

Lighters

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I've encountered a problem with a product from a reseller or an official Baobab Collection boutique.

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Is it possible to have gift-wrapping and a personalized card with my order?

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The product I want to order is out of stock, will it be available again?

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Purchasing online

Are there any shipping restrictions to the United Kingdom?

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What are the delivery costs and times?

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Shipping & Handling

Can I return my order if I'm not satisfied with it? What is the return procedure?

Is it possible to obtain a refund in the event of damaged goods at the time of delivery?

Is it possible to return online purchases to a Baobab Collection boutique or retailer?

I've encountered a problem with a Baobab Collection product. The purchase was made in a boutique/on another merchant site or the product was offered to me.

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Privacy Policy

Can I return my order during a special offer?Updated 21 days ago