Find answers to all your questions about returns on our page. Learn about our return policy, how to initiate a return, and getting refunds.
If you received a trio as part of our Black Friday offer and wish to return your order, please ensure that the trio is included in your return. All items from the offer must be returned together for the return to be processed. If you have any questio
While returns are not extended during the holiday season, we’re committed to ensuring you love your purchase. If you need any assistance or have questions before completing your order, our team is always ready to help!
Purchases made online cannot be returned or exchanged at Baobab Collection retailers.
You have fourteen days from receipt of your order to return your products at our expense. They must be returned in their original packaging (candle box, shipping carton and crumpled paper). Filled diffusers and cosmetic bottles must be returned unope
When your order is delivered, please check with the carrier that the products are in good condition and have not been damaged in transit. However, it is normal for the shipping carton to show signs of wear. If you notice any damage to a product after
Following customs protocols, please note that returns require a special procedure for the United Kingdom and Switzerland. Returns from Switzerland or the United Kingdom are at the customer's expense and must be made by your own means. We recommend th
If you would simply like some advice on how to burn your candle, or would like to solve a problem concerning the use of one of our products, our customer service team will be able to help you by e-mail, [email protected]. If you wish t