Returns

Find answers to all your questions about returns on our page. Learn about our return policy, how to initiate a return, and getting refunds.

Can I return my order during the Black Friday offer?

If you received a trio as part of our Black Friday offer and wish to return your order, please ensure that the trio is included in your return. All items from the offer must be returned together for the return to be processed. If you have any questio

Are returns extended during the Holiday Season?

While returns are not extended during the holiday season, we’re committed to ensuring you love your purchase. If you need any assistance or have questions before completing your order, our team is always ready to help!

Is it possible to return online purchases to a Baobab Collection boutique or retailer?

Purchases made online cannot be returned or exchanged at Baobab Collection retailers.

Can I return my order if I'm not satisfied with it? What is the return procedure?

You have fourteen days from the receipt of your order to return your products. Return costs:. For orders within Europe: free of charge. For international orders (outside Europe): €10. Please note: We cannot accept returns for perfume diffusers and pe

I've encountered a problem with a Baobab Collection product. The purchase was made in a boutique/on another merchant site or the product was offered to me.

If you would simply like some advice on how to burn your candle, or would like to solve a problem concerning the use of one of our products, our customer service team will be able to help you by e-mail, [email protected]. If you wish t

Is it possible to obtain a refund in the event of damaged goods at the time of delivery?

When your order is delivered, please check with the carrier that the products are in good condition and have not been damaged in transit. However, it is normal for the shipping carton to show signs of wear. If you notice any damage to a product after