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Baobab Collection

All orders are carefully prepared within 24 to 48 hours (working days, excluding public holidays), with the same attention and processing time for everyone.Once your order has been dispatched, estimated delivery times are:<ul data-start="354" data-end="595"><li data-start="354" data-end="424">Belgium and the Netherlands: around 2 working days</li><li data-start="425" data-end="496">France: around 2 to 4 working days&#xA0;</li><li data-start="497" data-end="595">All other destinations: the estimated delivery time will be displayed during checkout.</li></ul>Complimentary delivery thresholds vary by country, please refer to the website banner for details.To ensure a seamless experience, we work with Global-e, a trusted international partner. At checkout, you will see all available delivery options, local payment methods, and a clear calculation of shipping costs, duties, and taxes.Please note: Delivery times provided at checkout are estimates. While we take the greatest care in preparing your order, external factors such as customs or seasonal demand may occasionally cause slight delays. If your country is not listed at checkout, we regret that shipping is not currently available.

All orders are carefully prepared within 24 to 48 hours (working days, excluding public holidays), with the same attention and processing time for everyone. Once your order has been dispatched, estimated delivery times are:. Belgium and the Netherlan

What are the delivery costs and times?

Shipping & Handling

How long do Baobab Collection candles burn?

How to care for and burn your Baobab Collection candle?

How are Baobab Collection candles and diffusers made?

Are Baobab Collection candles refillable?

My candle doesn't burn evenly, what can I do?

The flames on my candle are very small and the wicks seem to be drowning. What can I do about this?

My candle is emitting a lot of black smoke. What can I do about it?

My candle doesn't smell much when I first burn it. What can I do?

My candle has a manufacturing defect or a major problem that prevents it from being used. What should I do?

Scented Candles

How do I use Baobab Collection perfume diffusers and totems?

How do I use a Baobab Collection fragrance refill?

Home Fragrances

What ingredients are used in Baobab Collection cosmetics?

Body Wellness

Do Baobab Collection lighters come with a warranty?

Are there any shipping restrictions for lighters?

Lighters

Our products

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Manage my subscriptions

My account

How can I find my nearest Baobab Collection store?

I've encountered a problem with a product from a reseller or an official Baobab Collection boutique.

How can I become a reseller?

Stores & Retailers

How do I buy online?

How can I get information and advice on Baobab Collection products?

Is it possible to have gift-wrapping and a personalized card with my order?

What payment methods do you accept for online orders?

Are transactions on your website secure?

How do I get my invoice?

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How do I use my promotional code?

The product I want to order is out of stock, will it be available again?

Can I save products I like?

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How to recognise the official Baobab Collection website and avoid fraudulent sites?

Purchasing online

Which countries do you deliver your products to?

What delivery options are available?

How do I enter my delivery details?

How can I track the delivery of my order?

What happens if the carrier loses the parcel?

Can I return my order during a special offer?

Can I return my order if I'm not satisfied with it? What is the return procedure?

Is it possible to obtain a refund in the event of damaged goods at the time of delivery?

Is it possible to return online purchases to a Baobab Collection boutique or retailer?

I've encountered a problem with a Baobab Collection product. The purchase was made in a boutique/on another merchant site or the product was offered to me.

Returns

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Privacy Policy

What are the delivery costs and times?Updated 19 days ago