Shipping & Handling
Discover everything about shipping and handling on our page. Get details on delivery options, shipping rates, tracking your order, and handling procedures to ensure a smooth delivery experience.
Are there any shipping restrictions to the United Kingdom?
Due to shipping restrictions to the United Kingdom, our lighters and matches cannot be shipped.
What delivery options are available?
By default, orders are delivered to the address of your choice (home).
What happens if the carrier loses the parcel?
We invite you to contact our customer service department if the parcel is considered delivered but you have not received it, or if the parcel appears not to have been in motion for at least 5 working days. We will open an investigation with the carri
What are the delivery costs and times?
All orders are carefully prepared within 24–48 hours (working days, excluding public holidays), with the same attention and processing time for everyone. Once your order has been dispatched, estimated delivery times are:. Belgium: around 2 working da
How can I track the delivery of my order?
Within 48 hours of confirming your order, your parcel will be dispatched by the chosen carrier. Once your order has been picked up, you will receive an email with all delivery stages and an estimated delivery date. You can also track your shipment on
How do I enter my delivery details?
Once you have validated your basket and logged in to your customer account, you can enter your delivery and billing address.