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Baobab Collection

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How long do Baobab Collection candles burn?

How to care for and burn your Baobab Collection candle?

How are Baobab Collection candles and diffusers made?

Are Baobab Collection candles refillable?

My candle doesn't burn evenly, what can I do?

The flames on my candle are very small and the wicks seem to be drowning. What can I do about this?

My candle is emitting a lot of black smoke. What can I do about it?

My candle doesn't smell much when I first burn it. What can I do?

My candle has a manufacturing defect or a major problem that prevents it from being used. What should I do?

Scented Candles

How do I use Baobab Collection perfume diffusers and totems?

How do I use a Baobab Collection fragrance refill?

Home Fragrances

What ingredients are used in Baobab Collection cosmetics?

Body Wellness

Do Baobab Collection lighters come with a warranty?

Are there any shipping restrictions for lighters?

Lighters

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How can I find my nearest Baobab Collection store?

I've encountered a problem with a product from a reseller or an official Baobab Collection boutique.

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Stores & Retailers

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Is it possible to have gift-wrapping and a personalized card with my order?

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Purchasing online

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Are there any shipping restrictions to the United Kingdom?

What delivery options are available?

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Shipping & Handling

Can I return my order during the Black Friday offer?

Are returns extended during the Holiday Season?

Is it possible to return online purchases to a Baobab Collection boutique or retailer?

Can I return my order if I'm not satisfied with it? What is the return procedure?

Is it possible to obtain a refund in the event of damaged goods at the time of delivery?

Can I return a product from the United Kingdom or Switzerland?

I've encountered a problem with a Baobab Collection product. The purchase was made in a boutique/on another merchant site or the product was offered to me.

Returns

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