Discover everything you need to know about scented candles with our comprehensive FAQ page. From choosing the perfect fragrance to candle care tips, explore answers to your burning questions here!

Scented Candles

Explore our page dedicated to home fragrances and get advice on how to create the perfect scent.

Home Fragrances

Body Wellness

Find answers to all your questions about lighters on our page.

Lighters

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Baobab Collection

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Our products

How long do Baobab Collection candles burn?

How to care for and burn your Baobab Collection candle?

How are Baobab Collection candles and diffusers made?

Are Baobab Collection candles refillable?

My candle doesn't burn evenly, what can I do?

The flames on my candle are very small and the wicks seem to be drowning. What can I do about this?

My candle is emitting a lot of black smoke. What can I do about it?

My candle doesn't smell much when I first burn it. What can I do?

My candle has a manufacturing defect or a major problem that prevents it from being used. What should I do?

How do I use Baobab Collection perfume diffusers and totems?

How do I use a Baobab Collection fragrance refill?

What ingredients are used in Baobab Collection cosmetics?

Do Baobab Collection lighters come with a warranty?

Are there any shipping restrictions for lighters?

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How can I find my nearest Baobab Collection store?

I've encountered a problem with a product from a reseller or an official Baobab Collection boutique.

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Stores & Retailers

How do I buy online?

How can I get information and advice on Baobab Collection products?

Is it possible to have gift-wrapping and a personalized card with my order?

What payment methods do you accept for online orders?

Are transactions on your website secure?

How do I get my invoice?

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How do I use my gift card online?

How do I use my promotional code?

The product I want to order is out of stock, will it be available again?

Can I save products I like?

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Purchasing online

Which countries do you deliver your products to?

Are there any shipping restrictions to the United Kingdom?

What delivery options are available?

What are the delivery costs and times?

How do I enter my delivery details?

How can I track the delivery of my order?

What happens if the carrier loses the parcel?

Shipping & Handling

Can I return my order during the Black Friday offer?

Are returns extended during the Holiday Season?

Is it possible to return online purchases to a Baobab Collection boutique or retailer?

Can I return my order if I'm not satisfied with it? What is the return procedure?

Is it possible to obtain a refund in the event of damaged goods at the time of delivery?

Can I return a product from the United Kingdom or Switzerland?

I've encountered a problem with a Baobab Collection product. The purchase was made in a boutique/on another merchant site or the product was offered to me.

Returns

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