My candle has a manufacturing defect or a major problem that prevents it from being used. What should I do?Updated 7 months ago

If your purchase was made on our website eu.baobabcollection.com and is still covered by the 2-year legal warranty, you can contact our customer service department to examine the problem and, if necessary, replace the product.

Please note that Baobab Collection will not be held responsible for any breakage or damage caused by non-compliance with burning conditions or negligence.

If the purchase was not made on our official website, we invite you to contact the store or merchant site where the order was placed.